Terms of service
Terms of Service
Welcome to Caribe Éncanto. By accessing this website or placing an order, you agree to the following Terms of Service. Please read them carefully before using our site.
1. Use of the Website
By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.
You agree not to use this website for any unlawful purpose or in any way that could harm the website, the brand, or other users.
We reserve the right to refuse service to anyone for any reason at any time.
2. Orders and Acceptance
All orders placed through this website are subject to acceptance and availability.
We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases involving:
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suspected fraud or unauthorized transactions
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errors in pricing or product information
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product availability issues
An order confirmation email does not guarantee acceptance. Orders are only considered accepted once payment has been successfully processed.
3. Product Information and Variations
We make every effort to display product images, colors, and descriptions as accurately as possible.
However, due to screen settings and the made-to-order production process, minor variations in color, placement, size, or texture may occur. These variations are normal and are not considered defects.
4. Pricing and Payment
All prices displayed on the website are listed in the applicable currency and may be subject to change without notice.
Payment must be completed at the time of purchase. Orders will not be processed until payment has been successfully received.
We reserve the right to correct pricing errors at any time.
5. Shipping and Delivery
Shipping times provided on our website are estimates only.
While we aim to process and deliver orders as quickly as possible, we are not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other factors outside our control.
Once an order has been shipped, responsibility for delivery is transferred to the carrier.
6. Returns and Refunds
Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, incorrect product selection, or personal preference.
If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery with a description of the issue and supporting photos.
Once verified, we will offer an appropriate resolution, which may include a replacement or refund.
Approved refunds will be issued to the original payment method and may take 7–14 business days to appear in your account.
7. Intellectual Property
All content on this website—including but not limited to designs, graphics, images, logos, text, and branding—is the property of Caribe Éncanto and is protected by intellectual property laws.
You may not reproduce, distribute, modify, or use any content from this website without prior written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Caribe Éncanto shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
Our maximum liability for any claim related to a purchase will not exceed the total amount paid for the product in question.
9. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time without prior notice.
Any changes will take effect immediately upon being posted on this page. Continued use of the website after updates constitutes acceptance of the revised terms.