Refund policy

Returns & Refunds

We want you to be happy with your purchase. Please review the policy below before placing an order.

Made-to-Order Products

All Caribe Éncanto products are made to order. Because each item is produced specifically for you after the order is placed, we do not accept returns or exchanges for:

  • change of mind

  • incorrect model selection

  • personal preference

  • sizing issues

  • ordering the wrong product

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

To help us resolve the issue quickly, please include:

  • your order number

  • a description of the issue

  • clear photos showing the problem and the product

Once the issue is verified, we will arrange either a replacement or a refund, depending on the situation.

Refunds

If a refund is approved, it will be issued to the original payment method used during checkout.

Please allow 7–14 business days for the refund to appear in your account after it has been processed.

Lost or Delivery Issues

If your order appears lost in transit or has not arrived within a reasonable timeframe, please contact us so we can investigate the issue with the carrier.

Product Variations

Because our products are produced individually, minor variations in color, placement, or finish may occur. These differences are a natural result of the production process and are not considered defects.

Limitation of Liability

To the fullest extent permitted by law, Caribe Éncanto shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or delays in shipping.