Shipping Policy

We aim to produce and deliver your order as quickly as possible. Please review the information below regarding our processing and shipping times.

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Order Processing

All Caribe Éncanto products are made to order.

Orders are typically processed and produced within 1–3 business days before shipping. During busy periods, processing times may occasionally take slightly longer.

Orders are not processed on weekends or public holidays.

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Shipping Times

Estimated delivery times after production:

Europe: 2–5 business days
United Kingdom: 2–5 business days
United States & Canada: 3–7 business days
International orders: 5–12 business days

Shipping times may vary depending on destination, local courier services, and customs procedures.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery.

Please allow up to 24–48 hours for tracking information to update after shipment.

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Delivery Disclaimer

Shipping time estimates are provided for guidance only and are not guaranteed.

Occasionally, delays may occur due to factors beyond our control, including:

• courier delays

• customs inspections

• weather disruptions

• high shipping volumes during holidays

We appreciate your patience in such situations.

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Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination and selected shipping method.

Shipping fees are non-refundable once an order has been shipped.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has already been shipped, we may not be able to guarantee successful delivery.

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Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery or expected delivery date so we can assist in resolving the issue.